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14, first avenue,Gwarinpa Abuja 900108, Federal Capital
Return & Refund Policy
At Laron Luxury, we want you to be fully satisfied with every purchase you make from us. We understand that shopping online sometimes requires flexibility, and that is why we have created a clear and fair return and refund policy. Please take a moment to review the details below.
1. Returns
If for any reason you are not completely happy with your purchase, you may return eligible items within 7 days of delivery. To qualify for a return, items must:
Be unused and in the same condition in which you received them
Be returned in their original packaging (including boxes, dust bags, and protective wrapping)
Have all tags, seals, and labels intact and undamaged
Returns that do not meet these requirements may not be accepted.
2. Exclusions
For hygiene, safety, and quality assurance reasons, certain items are non-returnable and non-refundable once opened or used. These include:
Perfumes, fragrances, and oils
Jewelry and personal accessories
We encourage you to review product descriptions carefully before making a purchase to ensure it meets your needs.
3. Refunds
Once your returned item is received and inspected by our team, we will notify you of the status of your return. If approved, your refund will be issued to your original method of payment within 7–14 working days.
Please note that the time it takes for funds to appear in your account may vary depending on your bank or payment provider.
Shipping fees (if applicable) are generally non-refundable, unless the return is due to an error on our part (such as receiving a damaged or incorrect item).
4. Exchanges
We also offer the option to exchange items for a different size, color, or an alternative product of equal value, subject to availability. If the desired item is unavailable, you may choose to receive a refund instead.
5. How to Request a Return or Exchange
To initiate a return or exchange:
Contact our Customer Care Team within the 7-day return window.
Provide your Order ID and details of the item(s) you wish to return or exchange.
Our team will guide you through the next steps, including packaging instructions and return shipping information.
Please ensure the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service, as we cannot be held responsible for returns lost in transit.
Our Return & Refund Policy is designed to make your shopping experience smooth and worry-free. If you have any questions or concerns, please do not hesitate to contact our customer care team. We are here to assist you every step of the way.
